ÇeyizSupport
Email us directly: osman.seven97@icloud.com
Frequently Asked Questions
- Can I use the app without an account?
- Yes. Çeyizim starts without sign-up — explore the ready list, mark items, use the dashboard. Sign in only when you want to back up or share with family.
- What sign-in methods do you support?
- Sign in with Apple and sign in with Google. Android has both; on iOS, Google sign-in arrived with version 2.2.1.
- What does Premium unlock?
- The free plan includes the list, status tracking, the home screen, the activity feed and the budget screen. On it you can mark 9 items as purchased — items you flagged as “already owned” during onboarding don't count — keep 1 photo per item, and the list can be used by 2 people in total, including you. Premium makes purchase check-offs unlimited, raises photos to 5 per item, and removes the member cap on family sharing.
- How much is Premium?
- There are three plans: a monthly and a yearly subscription (both auto-renew; cancel anytime in your App Store or Google Play subscription settings) and Lifetime Premium (a one-time purchase that does not auto-renew). The price that applies to you, and any free-trial offer, depend on your country and your account's (Apple ID or Google account) eligibility; you see both exactly as they are on the purchase screen in the app. Plan terms: Terms of Use.
- How do I cancel my subscription?
- iPhone: Settings → tap your name → Subscriptions → Çeyizim Premium → Cancel. Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Çeyizim Premium → Cancel subscription. Premium features stay available until the current period ends.
- How do I invite a family member?
- To invite, you need to be signed in with Apple or Google and be the owner of the list. On the Family tab tap “Invite”, pick the role and the side, and you get a 6-character code valid for 7 days. Share the code via WhatsApp, SMS or any other way; the other person enters it on the app's “Enter Invite Code” screen. On the free plan a list is used by 2 people in total, including you, and the code works once; Premium removes both the member cap and the single-use limit.
- Will I lose my data?
- Without an account, data may remain local to your phone; if the app is deleted or you switch devices, it may not be recoverable from the cloud. Once you sign in with Apple or Google, your list is backed up in Firestore and can be restored on a new device.
- Where are my photos stored?
- Compressed to under 1 MB and uploaded to Firebase Storage (Google cloud). Only you and your family members can access them. Details: Privacy Policy.
- Are there ads?
- No. No ad SDK is included; we will never add one. Your trousseau list is personal data.
- How do I delete my account?
- Home → the ⚙️ icon at the top right → Settings → Delete Account. The option appears only while you are signed in, and it may ask you to re-authenticate with the account you signed in with (Apple or Google) for security. Full steps and the email route: Account & Data Deletion.
- Can I export my data?
- The app has no PDF, Excel or other export feature. If you have a request about your data, email us.
- My photos won't upload / upload slowly.
- First, check your internet connection. Try switching to Wi-Fi. If the issue persists, email us with your device model and iOS or Android version.
- Which languages does the app support?
- Nine: Turkish, English, German, French, Spanish, Italian, Japanese, Korean and Portuguese (Brazil). The app follows your device language.
- Can I change my wedding date?
- Yes. Home → the ⚙️ icon at the top right → Settings → Wedding Date, where you can update or remove it anytime.
- How do I send feedback?
- We love feedback. Write to osman.seven97@icloud.com; we read every message.
Still stuck?
When you email us, please include your device model (e.g. iPhone 15 or Galaxy S24), iOS or Android version, and app version (shown on the “Version” row under Home → ⚙️ → Settings). It helps us solve issues much faster.